Shipping

All orders are shipped via Royal Mail or DPD local. You will be emailed with shipping confirmation once we start to process your order. A tracking code will be provided with a link to the service used. Please ensure you have given an active email address and phone number to receive updates on your order. Please allow up to 10 working days for this to arrive. We aim to ship your parcel same working day. Saturdays, Sundays & Bank Holidays may not be included.


Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We are not able to cover the costs of tax/charges.

International Customs tax/charges are not within our control so you may be required to pay this depending on your location. 
We ship via Royal Mail Tracked And Signed, this will update on its route to the customer. Please allow extra time for your order to arrive as there are still delays due to covid. Please add a valid email for updates.

Shipping is calculated at the checkout for orders shipped outside of the UK, based on weight and country. 

Please keep an eye on your order tracking as if you have had an attempted delivery and do not collect within the local couriers time frame the order will be shipped back to us. This will result in further charges for a reship of your order or the items from your order being refunded and cancelled.

We are not responsible for any customs or tax charges for orders outside of the UK. 

Please ensure you leave an email address on completing your order as you may not receive your confirmation/processing email to say your order is on route to you.

MISSING ORDERS

We are not responsible for delays or stolen orders. Please contact Royal Mail with enquiries to missing orders. If they have been shipped back to us due to an insufficient address we will be able to re-send this out to you but the postage will need to be repaid and a reliable address used. 

NO SHIPPING COSTS ARE REFUNDED AT ANY TIME. 

“Royal Mail Tracked 24®, Royal Mail Tracked 48®, Royal Mail Tracked Returns)
  • We aim to deliver Tracked 24® the next working day and Tracked 48® / Tracked Returns with 2-3 working days. (Please add an extra working day if there's a Redirection in place).”